Terms and Conditions


1.1 www.alecustomshoes.com is the property of Italiano Vero by Alessandro Perillo based in Krakow, ul. Lenartowicza 9, NIP: 9452244751, registered in the Central Register and Information on Economic Activity (CEIDG). Italiano Vero by Alessandro Perillo is also the responsible for the execution of orders and all other activities related to customer service.

1.2 Customer can contact the Seller at   alecustomshoes@gmail.com

1.3 The administrator of personal data processed in the Online Store in connection with the implementation of the provisions of these Regulations is the Seller. Personal data is processed for purposes, for a period and based on the grounds and principles set out in the privacy policypublished on the website of the Online Store. The privacy policy contains mainly rules regarding the processing of personal data by the Administrator in the Online Store, including the grounds, purposes and period of personal data processing and the rights of data subjects, as well as information on the use of cookies and analytical tools in the Online Store. Using the Online Store, including making purchases, is voluntary. Similarly, the provision of personal data by the Service Recipient or Customer using the Online Store is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of the contract and statutory obligations of the Seller).

1.4  Agreements concluded via the Online Store are concluded in English.

1.5 Definitions:

  • REGULATIONS - these regulations of the Online Store run by the Seller at www.alecustomshoes.com 
  • CUSTOMER - a natural person who has concluded or intends to conclude a Sales Agreement with the Seller via the Online store
  • SELLER - Italiano Vero by Alessandro Perillo
  • ONLINE  STORE - the Service Provider's online store available at www.alecustomshoes.com
  • PRODUCT - a movable item available in the Online Store which is the subject of the Sales Agreement between the Customer and the Seller.
  • SERVICE - work performed by the Seller for Customer
  • ORDER - Customer's declaration of intent submitted via the Order Form on the Online Store  and aimed directly at concluding a Product or Service Sales Agreement with the Seller.
  • SALES AGREEMENT - a Product sales contract concluded or concluded between the Customer and the Seller via the Online Store.
  • ORDER FORM - an interactive form available in the Online Store that allows placing an Order, in particular by adding Products to the electronic basket and defining the terms of the Sales Agreement  (details, payment , method of delivery).
  • WORKING DAY - one day from Monday to Friday, excluding public holidays


2.1.  The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store

2.2.  The Product price shown on the Online Store is given in EURO and includes taxes.  At checkout  The Customer can anyway choose the prefered currency to pay on Paypal website. 

2.3. Information about the Products along with their unit prices, presented on the Online Store, do not constitute an offer within the meaning of art. 66 § 1 of the Civil Code. The above-mentioned information about the Products on the Online Store is only an invitation to conclude a contract within the meaning of art. 71 of the Civil Code.

2.4. The Seller reserves the right to withdraw  from the Order if the Order form has not been completed correctly or if data result to be false

2.5. The order will be processed under the condition that the ordered Product is in stock or at the suppliers of the Online Store. Otherwise, the Customer will be immediately informed about the situation and talks will be started on the further implementation of the Order  (extending the implementation time, finding an alternative product or canceling the Order).  It's particularly suggested to contact the Seller before buying a 'unique' handmade product to be sure it is avaible. 

2.6. Procedure for concluding a Sales Agreement in the Online Store using the Order Form:

  •  2.6.1. To start the process of Order is enough to add a product in the virtual shopping cart in the Online Store. In the Order Form, it is necessary for the Customer to provide the following data regarding the Customer: name and surname or company name, address (street, house / flat number, zip code, city, country), e-mail address,  telephone number and data regarding the Sales Agreement. Shipping cost and delivery time,  if not showed for the Customer's country,  can be calculate by request made from the Customer to the Seller.  It is possible to deal other methods of delivery over the one showed on the Online store. 
  •  2.6.2.  After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the Customer an appropriate e-mail to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's declaration of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.

2.7. By placing an Order, the Customer accepts the terms of these Regulations in the version applicable on the date of placing the Order

2.8. In case of special request of Products, Services, Shipping or payment methods the Customer can contact the Seller

2.9. In the case of the personalization of the Product with an individual project of the Customer, the Customer declares that he has all the rights and consents to the individual project provided for by law, in particular copyrights or a license to dispose of the work within the meaning of the Act of February 4, 1994 on copyright and related rights ( Journal of Laws 1994 No. 24 item 83).


3.1  The prices in the virtual cart will be showed in EURO but in checkout via Paypal Customer can choose the preferred currency.

3.2 Payments for the ordered products and services on AleCustomshoes online store are made via Paypal platform. Paypal supports the following payment methods:

  • PayPal Credit
  • Bank transfer
  • iDEAL
  • Sofort
  • giropay
  • eps
  • Bancontact
  • BLIK
  • Przelewy24
  • MyBank
  • Venmo
  • Debit or credits card (Mastercard, Visa, American Express, Discover)


4.1 On the Online store is possible to see only the method of delivery for Poland area but it's possible to ship everywhere. Contacting the Seller by e-mail is possible to have an estimate of shipping to the Customer address and agree the best method of delivery or collecting.

4.1. The cost of shipping of the Order is covered by the Customer, if not showed differently

4.2. Methods or delivery or collection of the product are showed on the Order form. It's possible to agree for other methods contacting the Seller by e-mail before placing the order:  alecustomshoes@gmail.com

4.2. Product delivery costs are indicated to the Customer on the Online Store website in the information tab on delivery costs and when placing the Order.

4.3. The time of delivery of the Order depends on the destination place. The Seller undertakes to deliver the Product as soon as possible and immediately inform the Customer in case of time changing.

4.4. When the Customer or a third party indicated by the Customer acquires physical possession of the goods, the risk of loss or damage to the goods passes to the Customer.


5.1. The Customer has the right to withdraw from the Distance Sale Agreement for a period of 30 days, without giving any reasons and without incurring any costs (except the cost of delivery to return the product to the Seller)

5.2. The period for withdrawal from the Sales Agreement referred to in paragraph 5.1 of these Regulations, expires after 30 days from the date on which the Customer or a third party indicated by the Customer acquires physical possession of the Product.

5.3. The Customer informs the Seller about his decision to withdraw from the Agreement before the expiry of the withdrawal period. For this purpose, the consumer may use the model withdrawal form from the Sales Agreement included in the appendix to these Regulations

5.4. The Customer exercised the right to withdraw from the Sales Agreement during the withdrawal period if he provided information about the exercise of the right to withdraw from the Agreement before the expiry of the indicated periods.

5.5 The Customer is obliged to immediately, no later than within 14 calendar days from the date on which he withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller for collection, unless the Seller has offered to collect the Product himself. 

5.6. The Seller shall return all payments received from the Customer, including the costs of delivering the Product to the Customer, without undue delay, and in any case not later than 14 days from the date on which the return Product arrives at Sellers's warehouse and it has been checked. The Customer will be notified with e-mail confirmation as the refund is done.

5.7. In the event of withdrawal from the contract, the Seller reserves that the Customer bears all direct costs of returning the Product (in particular the cost of returning the Product to the Seller's headquarters). The customer is responsible for the product during the delivery of the return.

5.8. The seller makes the refund using the same means of payment that were used by the customer in the initial transaction, unless the customer expressly agreed to a different solution and provided that the consumer does not incur any costs in connection with such a refund. The seller reimburses the buyer with delivery costs equivalent to the cheapest delivery method offered by him.

5.9. The Customer is only responsible for any reduction in the value of the Products resulting from handling the Products in a manner other than necessary to establish the nature, characteristics and functioning of the Products. In no event is the Customer liable for a decrease in the value of the Products if the Seller has not informed him about the right to withdraw from the contract.

5.10 In the case of a Product that is a service, the performance of which - at the express request of the consumer - began before the deadline to withdraw from the contract, the consumer who exercises the right to withdraw from the contract after submitting such a request, is obliged to pay for the services fulfilled until the withdrawal from the contract. The amount of the payment is calculated in proportion to the scope of the service provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided.

5.11 The right to withdraw from a distance contract is not available to the consumer in relation to contracts:

  •  for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the contract;
  • where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the contract;
  • in which the subject of the service is a non-prefabricated product, manufactured according to the consumer's specifications or serving to satisfy his individual needs;
  • in which the subject of the service is a Product that deteriorates quickly or has a short shelf life; 
  • in which the subject of the service is a Product delivered in a sealed package, which, after opening the packaging, cannot be returned for health protection or hygiene reasons, if the packaging has been opened after delivery; 
  • in which the subject of the service are Products that after delivery, due to their nature, are inseparably connected with other things;
  • where the subject of the service are alcoholic beverages, the price of which was agreed upon conclusion of the Sales Agreement, and the delivery of which may take place only after 30 days, and the value of which depends on fluctuations in the market over which the Seller has no control;
  • in which the consumer has expressly requested the Seller to come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or delivers Products other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or Products;
  • in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery;
  • for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
  • concluded through a public auction; 
  • for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract indicates the day or period of service provision;
  • for the supply of digital content,

5.12. As seen in paragraph 5.10. Customized products are non-returnable. The buyer is obliged to carefully check the details of product (size, materials, and  everything else) and of  customization before placing the order.


6.1.  The basis and scope of the Seller's liability towards the Customer, if the sold Product has a physical or legal defect (warranty), are defined by generally applicable laws, in particular in the Civil Code (including Articles 556-576 of the Civil Code).

6.2.  The Seller is obliged to provide the Customer with a Product without defects.

6.3.  The complaint may be submitted by the customer in electronic form via e-mail to the following address: alecustomshoes@gmail.com

6.4.  It is recommended that the Customer provide in the description of the complaint: (1) information (date of purchase, name of Product) and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) demand a method of bringing the Product into compliance with the Sales Agreement or a declaration of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the person submitting the complaint - this will facilitate and speed up the consideration of the complaint by the Seller. The requirements set out in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

6.5. The Seller will respond to the Customer's complaint immediately, no later than within 14 calendar days from the date of its submission.

6.6. The Customer who exercises the rights under the warranty is obliged to deliver the defective Product to the address indicated from the Seller. In the case of a Customer who is a consumer, the cost of delivering the Product is borne by the Seller, in the case of a Customer who is not a consumer, the cost of delivery is borne by the Customer.

6.7. In the event of non-compliance of the Product with the Sales Agreement, the Seller undertakes to restore the Product to the condition compliant with the Sales Agreement by repair or replacement or to terminate the agreement in relation to these Products.

6.8. The Customer may request an appropriate price reduction or termination of the Sales Agreement if the Customer is not entitled or has failed to repair or replacement;

6.9. Customized products are non-returnable. The buyer is obliged to carefully check the details of product (size, materials, and  everything else) and of  customization before placing the order.


7.1. The Seller is not the producer of every Product sold on the Online Store. The manufacturer is liable under the warranty of the sold Product under the terms and for the period specified in the warranty card. If the warranty document provides for such a possibility, the Customer may submit his claims under the warranty directly to an authorized service center whose address is included in the warranty card.

7.2. Handmade or customized Products ( are verified and tested to be treated in a manner appropriate to their use. The seller undertakes to provide all information on these products to the Customer (methods of storage, use and cleaning). The seller assumes no responsibility for products used improperly or treated and stored incorrectly by the customer.

7.3. Handmade or customized Products can't always be 100% equal. Small differences or incongruities are not to be considered defects but a guarantee of craftsmanship of the work done.


8.1. In the event of a breach by the Customer of the obligations under the Sales Agreement, the Seller reserves the right to immediately terminate the Agreement by written notice and retention of any advance payments, and the Customer is obliged to indemnify the Seller against all claims, losses, damages, liabilities, costs and expenses of any nature, resulting from the termination of the Agreement and promptly pay the Seller all amounts due.

8.2. Termination of the Agreement does not affect the rights or remedies of the Customer or the Seller.


9.1.  All rights to the image of the website and the materials contained therein are reserved. The content presented on the website or any part of it may under no circumstances be copied, duplicated, copied, or made available via computer networks, including the Internet, intranet and extranet, stored in search systems or posted on other websites internet. It cannot be transferred in any form and by any electronic or mechanical means. Using all or only parts of descriptions posted on the website, graphics or photos without the consent of their author is a violation of copyright, in accordance with the Act of February 4, 1994 on Copyright and Related Rights (Journal of Laws No. 24, item 83, as amended) changes).

9.2. The creation of protection provided for in copyright law is not conditional on the fulfillment of any formalities. A work is protected due to the very fulfillment of the conditions that allow a given type of creative activity to qualify as a work, therefore its creator does not have to mark the work with any annotation, reservation, note or record the work. In the event of a copyright infringement, the perpetrator is criminally liable.

9.3  In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2002 No. 144, item 1204, as amended); for Sales Agreements concluded until December 24, 2014 with Customers who are consumers - the provisions of the Act on the protection of certain consumer rights and liability for damage caused by a dangerous product of March 2, 2000 (Journal of Laws of 2000 No. 22, item 271, as amended) as amended) and the Act on special conditions of consumer sales and amending the Civil Code of July 27, 2002 (Journal of Laws of 2002, No. 141, item 1176, as amended); for Sales Agreements concluded from December 25, 2014 with customers who are consumers - the provisions of the Act on consumer rights of May 30, 2014 (Journal of Laws No. 2014, item 827 as amended); and other relevant provisions of generally applicable law.

9.4. The court competent for any disputes arising from the Sales Agreement is the court competent for the seat of the defendant or competent for the place of performance of the contract.

(form to be completed and returned in case Seller wants the withdraw from the contract)

- Recipient:
Italiano Vero di Alessandro Perillo
ulica Lenartowicza 9/5
31-138 Krakow

(name and surname) hereby inform Italiano Vero di Perillo Alessandro about my withdrawal from:   choose the right one from the 3 options
(  ) the contract of sale of the following items (description)
(  ) the contract for specific work consisting in the performance of the following items            (description)
(  ) the contract for the provision of the following service (description)

- Date of conclusion of the contract 
- Name and surname of the consumer 
- Address of the consumer
- Date
- Signature of Customer (in case of paper form sent by mail)